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frequently asked question

How are you cleaning the units based on CDC recommendations for COVID-19?

We pride ourselves on maintaining clean and sanitary housing accommodations and are taking additional measures to ensure that health and safety remain at the forefront. All of our units will be disinfected upon guest departure. With that being said, below are some of the ways we are staying proactive:1. Universal Infection Control Precautions – We will continue to implement high-level infection control practices. We are disinfecting our units after every check out to give our guests the peace of mind during these uncertain times.Units and high traffic areas are treated with an EPA approved antimicrobial agent that instantly kills any microorganisms, especially resistant bacterial spores. It’s precisely engineered as a Bactericide, sanitizer, fungicide, mildewcide, deodorant, germicide, and viricide to kill fungus, viruses, mold, and mildew. It not only kills germs and disinfects but also eradicates pathogenic odors.2. Additional sanitizer stations – We have placed sanitizer stations throughout the resorts to help protect against any germs and help mitigate any potential risks.3. Additional cleaning procedures – We have recommended that all cleaners wear disposable gloves to protect our guests and themselves from any germs as they clean. As always, our cleaners have been paying special attention to cleaning: Sanitizing all kitchen surfaces/appliances, sanitizing all bathroom surfaces, sanitizing TV remotes, sanitizing door handles and more.

Related Questions

My friends want to come and spend the day with me at the resort, but they are not actually staying there, can they visit us at the resort or just have a meal with us?

Off-site guests are not allowed at the resort unless a guest fee is paid. This is to ensure the resort does not become overcrowded for our paying guests. The guest fee is $25 per person per night during summer peak season and $15 at all other times contingent upon prior payment and notification of their arrival. The number of outside guests allowed will depend on your unit and whether or not you are at your maximum number of guests.

Can I fish at the resort and do I need a fishing license on this lake?

Yes, you can fish off of our dock and a license is required to fish on Table Rock Lake. You can find information on the internet at https://mdc.mo.gov/.

Do you allow pets at your resort?

No, we do not allow pets.

What is your cancellation policy?

A ninety (90) day notice is required for cancellation and refund of the 10% payment and will incur a $49 cancellation fee.  Cancellations made less than ninety (90) days prior to the arrival date are subject to a 20% cancellation fee of the reservation amount. Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full payments made. For reservations that consist of more than one unit or is longer than a 7-night rental, a 120-day notice of cancellation is required prior to arrival date or a 20% cancellation fee of the rental rate will occur. For large groups, part of a group or family reunions that consist of more than 3 units, a 6 month notice is required or a 20% cancellation fee applies to all units reserved. Cancellation or early departure does not warrant any refund of rent. We also recommend purchasing travel insurance separately by selecting the insurance on our booking page if there is any concern that you will not make your reservation.