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frequently asked question

Do we have to count children and babies in our guest count?

Yes, EVERY guest, regardless of age must be counted in your total guest count. The additional guest fee will be waived for up to 2 children under the age of 2.

Related Questions

Who do I contact if I have any questions about anything once I am at the resort?

You will have contact information for the on-site property manager in the information book in your unit.  Please contact them with any questions about wi-fi, thermostats, supplies, etc.

Do you have a check-in office?

No, we do not have a physical office at the resort for check-in. You will receive an email 2-3 weeks prior to your stay requesting your guest list. After we receive your list, you will receive a welcome email with specific directions to your unit and door codes.

What happens if something in my unit breaks during my stay or I need something?

We do have an on-site property manager available to attend to any issues or needs. You will find the contact information in the information book in your unit.

What time is check-in/check-out?

Check-in is at 5pm and check-out is at 10am. You may arrive at the resort between 2:30 – 3:00 and use the amenities or launch your boat and use your slip, but you will not have access to your unit until 5:00 pm.

What items are included in the kitchen?

The kitchen is fully stocked with all dish-ware (plates, bowls, cups/glasses), cookware (pots, pans, cookie sheet), utensils, knives, regular drip coffee pot, blender, hand mixer, griddle, crockpot, grill cleaning brush, kitchen towels, dish soap, dish scrubber and more.

Do you have golf cart rentals?

Yes, we do rent golf carts by the day or week. You may now rent golf carts in advance HERE

Does my unit have a private hot tub?

Only the Premium 6 Bedroom Luxury Chalets include a private hot tub.

How many cars can be parked in front of the unit I reserved?

You can park up to three cars in front of your unit; any vehicles beyond the allotted amount of three will need to park in the extra parking toward the entrance of the resort.

Do you decorate the units for Christmas and does that include a Christmas tree?

Yes, at Christmas time all units are festively decorated which includes a Christmas tree in each unit.

Can I check-in on Christmas Day?

Sorry, there are no check-ins on Christmas Eve or Christmas Day.

Can I check in on Thanksgiving Day?

Sorry, there are no check-ins on Thanksgiving Day.

What credit cards do you accept for payment?

We accept Discover, Visa or Mastercard.

How many guests may I bring?

This depends on the size of your unit. Please refer to your rental agreement, paying special attention to additional guest fees and the maximum number of guest allowed. Sorry, but this is strictly enforced to keep the resort from being over crowded.